PHONE: (847) 816-0300
All Your Interior Design Questions In One Place
Frequently Asked Questions and General Support:
How is Exquisite Services Inc different from other interior designers?
We are nearing our second decade of experience in Libertyville, Illinois far exceeding that of any other local competitor. We have our own designers, fabrication, installation, and store front allowing us to be incredibly flexible and affordable!
Which are the specialty areas that Exquisite Services Inc works in?
We specialize in kitchen and bath remodeling in particular to stone fabrication with our own saws, polishers, architect, and installation teams. We also offer incredible value for cabinets, hardware, and installation/maintenance services. Ultimately we are remodeling and design company with experience remodeling entire homes. If you have any requests building related, do not hesitate to ask as we will offer a free quote for our services!
How is Exquisite Services Inc different from other interior designers?
We are a small family run business in the libertyville area with years of experience and design. Because we fabricate our own material, our designs and products are much quicker, more accurate, and significantly cheaper than other companies that would require a great deal of outsourcing to achieve similar results.
Web Support?
Send questions or comments to Daniel@E-Design-Build.com, I should respond in 1-2 business days at the latest and no worries about whatever you send. I want to make this the best possible website and experience for everyone interested in Exquisite.
Why are some items listed as $0.00?
It used to say "contact us" because these items are typically used by our quoting services. Most of the store is still in development and sometimes even out of my control. My sincere apologies this looks so odd, I'll see what I can do about getting it changed.
Refund Policy
If there is a problem or concern with a purchase, please reach out to us by phone at 847-816-0300, email at Daniel@E-Design-Build.com, or walk into our store front (preferably with the item in hand) and we will do our best to resolve your problem. If a refund is requested, please allow us up to a week to approve your refund request and a following week thereafter for the transaction to complete. Items will automatically be refunded after two weeks if not collected. Please keep in mind we can only refund the amount that reaches us so if paypal or another payment method takes a transactional cut, that money cannot be returned and the company handling the payment method must be contacted for the complete refund. There may be incidents that I forget so follow up contacts are entirely welcomed. Exquisite holds the right to make the final decision on how refunds will or will not be completed.
Cancellation Policy
If there is a problem or concern with a purchase, please reach out to us by phone at 847-816-0300, email at Daniel@E-Design-Build.com, or walk into our store front (preferably with the item in hand) and we will do our best to resolve your problem. If a cancellation is requested, please allow us up to a week to approve your cancellation request and a following week thereafter for the transaction to complete. Cancellations may become irredeemable after a month after collection. Items will automatically be refunded after two weeks if not collected. Please keep in mind we can only refund the amount that reaches us so if paypal or another payment method takes a transactional cut, that money cannot be returned and the company handling the payment method must be contacted for the complete refund.There may be incidents that I forget so follow up contacts are entirely welcomed. Exquisite holds the right to make the final decision on how cancellations will or will not be completed.
Fulfillment Policy
All online purchases should be expected to be in store pickup only unless stated otherwise. Preparation for products can vary from a few days to years depending on inventory and supply or materials. If a product takes longer than a week to prepare Exquisite will notify the customer but this notification is not guaranteed. Please expect an email notification about the completion of an order or directly contact us for additional information. If applicable, proposals and invoices will provide additional information for single to multiple payments for services/material before, during, and after completion of fabrication, installation, and the like specific to different customer's location, environment, project design, fabrication, and so forth. Because of the wide variety of services related to design, fabrication, and installation, and the assumption that we do not work for clone troopers, no general blanket policy covers any number of transactions in a practical manner. Depending on the size of a project, fulfillments can take from a few days to weeks to several years and it is important that customers work with an employee writing a quote and designing their project that this information is covered especially for time sensitive projects. Fulfillments are ultimately at our own discretion as well as interpretation and resolution for unforeseen incidents are accepted to be completely at our final decision.
Shipping Policy
Practically all purchases are by in store pick up at 1082 East Park Avenue, Libertyville, IL, 60048 during store hours of 9AM-5PM Monday-Saturday, unless specified otherwise by appointment, directly stated on an in-store item, or agreed upon an invoiced shipping amount. If an item is agreed to be shipped by us then it could be by hand delivery by an employee of Exquisite or by the US postal ground mail service and pricing will reflect such as accurately as we can provide. This is a general overview of our policy customers agree to by interacting with our company and rare exceptions are completely left to the decision and resolution by Exquisite. To give an example, just because you thought or heard an employee mention a service or product does not imply it is to be provided by us free of charge or any disregard to the logistics of providing such.
Privacy Policy
Information collected by Exquisite can only be shared with us by user delivery to our website or later added by information collected at our store fronts ie an employee requests a customer's name, email, phone number, and/or address. We use this information to respond to customer's questions with suggestions, quotes, proposals, and/or invoices. Information protection is derived by the same protections from the servers hosted by Wix and can be read more about here: https://www.wix.com/website-security. The store uses additional Wix, credit card, and paypal protection for optional payment storing information and managing in store transactions. To cover rare and unforeseen incidents it is additionally agreed automatically by any interaction with Exquisite that information obtained by any means can be used in any way we intend or deem appropriate. We will never contact customers inquiring for information related to social security number, bank account numbers, passport information, date of birth, gender, race, family, and similar. If you are contacted for any such information, please contact our store immediately so we can do all we can in reason to confront and resolve this incident. Final decisions of responsibility and compensation are entirely at the discretion of Exquisite.